Shipping and Freight Policy

1.1 Shipping Policies

All products available on ACAWEAR.COM are shipped directly from our suppliers abroad (Switzerland, the United States, Russia, and China) to the address provided at the time of purchase. Delivery takes 15 to 25 business days (on average after the product is posted), depending on the location. The product is shipped within 10 business days after payment confirmation in our system. Orders placed via bank slip take 1 to 3 days to confirm payment in our system. We provide a tracking code so the customer can track the product. progress of delivery of your order.

Attention : In certain cases this delivery period may be extended by a few more business days, due to delays strikes, recesses, periods of high demand for the Post Office, in short, situations that are beyond our control.

ACA WEAR guarantees delivery of your order and is responsible for refunding the full amount paid for products that are lost or misplaced during the delivery process. All products are shipped with loss insurance and free online tracking, ensuring delivery of your product is 100% guaranteed. .

1.2 Insured Shipping

“If the product is delayed and not delivered within 70 business days of posting, on that date the amount will be 100% refunded.”

1.3 Order Tracking

Products will be shipped by post or another carrier. There will always be a tracking code that allows the customer to track the delivery progress. ACA WEAR is committed to providing customers with information on how to track their products. The tracking code will be sent to your email as soon as it becomes available. The order tracking code is released 3 to 9 business days after payment confirmation. It may take 5 to 10 days for the tracking code to begin displaying shipping information on the Brazilian Postal Service website.

  1. General Conditions (Attention)

2.1 Care when Addressing Orders

ACA WEAR arranges for delivery of products to the address requested by the customer. Therefore, to ensure that your order is delivered without any problems, please be careful when entering the address where you would like to receive your order. of.

2.2 Absent Recipient

Make sure there will be someone at the address to receive your products. The real Correios They make three delivery attempts. If there is no one at the address to receive the package on any of the attempts, the package will be taken to the nearest post office. In this case, the recipient of the package will need to pick it up at the post office within 7 calendar days . If the recipient of the package fails to pick it up, according to Post Office policy, the package will be returned to the sender. entity, requiring payment of new shipping costs to resend the product.

All details related to delivery attempts, as well as the address of the Post Office where the recipient must pick up their package in the event of absence at the address, are recorded in the order tracking, which can be tracked on the Post Office website, using the tracking code provided by the store.

2.3 Incorrect or Incomplete Address

ACA WEAR is not responsible for incorrect or incomplete delivery addresses for orders placed in the store. If the address is incorrect or incomplete, the postal service will return the package to the sender, and no further delivery attempts will be made to that address. o. If delivery is not made due to a discrepancy in the address provided by the customer, the customer is not entitled to a refund; payment for a new delivery will be required. te, in the amount of 55 reais (Shipping cost + postal fee), for resending the product.

2.4 Taxed Products

If any postal dispatch fees are charged (Postal dispatch is the amount paid to the Post Office by the P Restoration of support and administrative services for customs processing activities and aims to cover the costs of receiving items, X-ray inspection, storage, collection, and transfer of taxes (if applicable), communication with recipients and sender, as well as returning the package if the recipient fails to pay the taxes. With the new import model implemented, all international orders are subject to a service charge.) – R $15.00 – Correios (Effective August 27, 2018), will be the responsibility of ACA WEAR . You must keep an eye on your tracking code and the current location of the product to avoid any problems.

When making a purchase on our website, the customer will agree to the conditions and rules determined here. s by ACA WEAR .

Best regards, ACA WEAR team.